Job Description
Join our award-winning customer service team in Memphis! We're seeking motivated individuals with no prior experience to become Customer Service Representatives. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're passionate about helping others and want to build a long-term career in customer service, this is your perfect entry point. We offer competitive benefits including health insurance, paid time off, and retirement savings plans. Apply today and transform your career with industry-leading training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Continuously improve product knowledge through training modules
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends (as needed)
- No prior experience necessary (paid training provided)
- Ability to pass background check and drug screening