Job Description
Join our award-winning customer service team in Cleveland, Ohio! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional support to our clients. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and a collaborative environment where your growth is prioritized. If you're passionate about helping others and eager to launch your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain professional brand voice in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Detail-oriented with problem-solving aptitude
- Positive attitude and resilience under pressure
- Basic computer proficiency (MS Office suite)
- Reliable internet connection for remote work components
- Valid authorization to work in the US