Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer support! We're hosting a hiring event for motivated individuals with no prior experience – we provide full training! At CustomerFirst Solutions, we believe in nurturing talent and offering growth opportunities right here in the heart of New York City. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Perfect for recent graduates or career changers looking to make an impact!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products/services using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for quality and efficiency
- Participate in continuous training programs to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills (verbal and written)
- Basic computer proficiency with willingness to learn new software
- Empathetic approach to customer interactions
- Ability to thrive in a fast-paced, team-oriented environment
- Reliable internet connection for remote/hybrid work components
- Positive attitude and eagerness to grow professionally