Job Description
Immediate Openings! Join Our Urgent Hiring Event for Call Center Professionals in Texas!
Are you a customer service superstar with a passion for helping others? Texas Connect Solutions is hosting an exclusive hiring event to fill multiple full-time call center positions across our Dallas operations. We offer competitive compensation, comprehensive benefits, and a dynamic team environment where your skills can shine. This is your chance to launch or advance your career in one of Texas' fastest-growing contact centers.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Comprehensive health/dental/vision benefits
• Career advancement opportunities
• Modern, collaborative workspace
• Paid training and certifications
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Positive attitude and resilience in high-volume environments
- Must pass background check and drug screening