Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our growing team in Raleigh, NC. In this entry-level role, you will be the first point of contact for our valued clients, ensuring they receive top-notch support and service. We provide comprehensive training to help you excel in your new career. If you are a problem solver with a passion for helping others, we want to hear from you.
Why Join Apex Support Solutions?
- Competitive starting salary and performance bonuses.
- Health, dental, and vision insurance.
- Comprehensive paid training program.
- Clear pathways for career advancement.
- A collaborative and inclusive work culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience, empathy, and efficiency.
- Process customer orders, returns, and exchanges accurately while maintaining data integrity.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with the support team to improve service protocols and share best practices.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Previous customer service experience is a plus, but we welcome entry-level candidates eager to learn.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency with basic computer applications and CRM software.