Job Description
Join our award-winning customer service team as an Entry-Level Customer Service Representative! Enjoy the flexibility of remote work while making a real impact from your home office in Milwaukee or Texas. We're seeking passionate individuals to deliver exceptional support experiences, resolve inquiries with empathy, and grow their careers with industry-leading training. No prior experience required – we provide comprehensive onboarding!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues when needed
- Meet monthly performance metrics for response time and resolution rates
- Proactively identify opportunities to improve customer experience workflows
- Participate in daily team huddles and ongoing skills development sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or related experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal/written communication and active listening abilities
- Ability to work independently in a remote environment with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Flexible availability including evenings and weekends as needed
- US citizenship or valid work authorization required