Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Houston, TX to deliver exceptional remote customer experiences. Enjoy a flexible work-from-home setup while building your career in a dynamic tech environment. Full training provided, with opportunities for advancement into specialist or leadership roles.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLA targets and quality assurance standards
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in a remote setting
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet connection