Job Description
Are you looking to start a career in customer service in Seattle, WA? Apex Customer Solutions is hiring enthusiastic individuals for our Customer Service Representative team! We are a fast-paced company dedicated to delivering top-tier support, and we are looking for people who are eager to learn and grow.
We offer paid training to all new hires, meaning no prior experience is necessary. If you have a friendly attitude, strong communication skills, and a desire to help others, we want to hear from you. Join a supportive team in a modern office environment and build a future with us.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour.
- Comprehensive Training: Paid on-the-job training to get you up to speed quickly.
- Health, Dental, and Vision Insurance options.
- Paid time off and holiday benefits.
- Employee referral bonuses.
Responsibilities
- Assist customers via phone, email, and live chat with inquiries and product information.
- Resolve customer issues and complaints professionally and efficiently.
- Document all interactions accurately in the CRM system.
- Identify customer needs and provide appropriate solutions.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies.
- Maintain a high level of professionalism during high-volume call periods.
Qualifications
- High school diploma or GED required.
- Must be 18 years of age or older.
- Strong verbal and written communication skills.
- Basic computer proficiency (typing and navigating windows).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer (if hybrid/remote role).
- A positive, customer-first mindset.