Job Description
Join our award-winning customer service team in Seattle or Virginia! We're seeking motivated entry-level professionals with no experience required. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Work in a supportive environment where your voice matters.
As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our industry-leading satisfaction scores. We value diversity and provide tools for success including mentorship programs and flexible scheduling.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training programs
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and empathy for customer needs
- Willingness to work flexible shifts including weekends
- US citizenship or work authorization (required)