Job Description
Are you a people person with a passion for helping others? Apex Support Solutions is looking for enthusiastic Entry-Level Customer Service Representatives to join our growing team in Seattle, WA. We provide comprehensive training and a supportive environment for those ready to launch their career in the call center industry.
As a key member of our support team, you will be the voice of our brand, assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience. Whether you are looking to start a new career or grow within the industry, this is the perfect opportunity to develop transferable skills while earning a competitive wage.
Why Join Us?
As a key member of our support team, you will be the voice of our brand, assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience. Whether you are looking to start a new career or grow within the industry, this is the perfect opportunity to develop transferable skills while earning a competitive wage.
Why Join Us?
- Competitive Pay: $19.00 - $23.00 per hour
- Comprehensive Training: No prior experience required – we teach you everything you need to know.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways to senior support and management roles.
Responsibilities
- Answer incoming customer calls and emails with a professional and empathetic tone.
- Resolve customer inquiries regarding products, services, and account issues efficiently.
- Document customer interactions and feedback accurately in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain a deep understanding of company policies and product knowledge to provide accurate answers.
- Build rapport with customers to ensure satisfaction and loyalty.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High School Diploma or GED equivalent is required.
- Strong verbal communication skills with the ability to speak clearly and listen actively.
- Basic computer literacy and typing skills (30+ WPM).
- A positive attitude and a willingness to learn new systems and processes.
- Ability to handle multiple tasks and work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace if working remotely.