Job Description
We are urgently hiring enthusiastic Customer Service Representatives for our team in Fresno, CA. If you are looking for a stable career with paid training and growth opportunities, this is the perfect role for you.
As a key member of our support team, you will be the voice of our brand, helping customers resolve issues and ensuring their satisfaction. We value dedication, empathy, and a professional attitude.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional manner.
- Resolve customer complaints and provide solutions efficiently to ensure high satisfaction.
- Accurately document all customer interactions and account information in our CRM system.
- Provide detailed product and service information to customers.
- Collaborate with team leads and other departments to resolve complex issues.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and patience when dealing with difficult situations.
- Reliable internet connection and equipment if working remotely.