Job Description
Join our award-winning team as a Customer Service Representative in Fresno! We're seeking passionate individuals to deliver exceptional support experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today to be part of our dynamic workforce!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities based on customer needs
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Positive attitude with problem-solving aptitude
- Available to work flexible shifts including weekends
- Spanish bilingual candidates strongly encouraged