Job Description
Join Our Team in Fresno!
Fresno Connect Solutions is seeking passionate Customer Service Representatives to join our dynamic team. We're hosting a dedicated hiring event to fill multiple positions offering competitive pay, comprehensive benefits, and growth opportunities. As a key member of our customer experience team, you'll deliver exceptional service while building rewarding relationships with our clients.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Paid time off and flexible scheduling
- Career advancement programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response times and resolution rates
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible hours including weekends
- Positive attitude with customer-first mindset
- Valid California driver's license (if field visits required)
- Pass background check and drug screening