Job Description
Join our award-winning customer service team in Detroit! Detroit Innovations Inc. is seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base. As a key member of our support family, you'll be the voice of our brand—solving problems, building relationships, and making a tangible impact every day. We offer competitive compensation, comprehensive benefits, and a vibrant, inclusive workplace culture. If you thrive in fast-paced environments and love helping others, this is your moment to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and established protocols
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Positive attitude with resilience and patience
- Available to work flexible shifts including evenings/weekends