Job Description
Join our award-winning customer service team in Buffalo, NY! Elite Support Solutions is seeking passionate individuals for full-time Customer Service Representative roles with comprehensive paid training. No prior experience required—we'll equip you with all the tools to succeed in a dynamic environment offering growth opportunities, competitive benefits, and a supportive culture.
As a key ambassador for our clients, you'll deliver exceptional experiences while developing valuable skills in communication, problem-solving, and customer relationship management. We invest in our people through continuous training and advancement paths into team leadership and specialized roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using problem-solving frameworks and CRM tools
- Document interactions accurately in our proprietary ticketing system
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics including CSAT scores and resolution times
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Proven patience and conflict resolution aptitude
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to our downtown Buffalo office
- Flexible availability including evenings/weekends as needed