Job Description
Join our award-winning customer service team in Chicago! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment where your voice matters. Our competitive benefits package includes health insurance, retirement plans, and generous PTO. Become part of a company that invests in its people and values your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using proprietary CRM systems and knowledge bases
- Document interactions accurately in customer relationship management software
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed key performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives for service quality
- Contribute to team success through knowledge sharing and mentorship
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Proficiency in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with a solutions-oriented mindset
- Flexibility to work rotating shifts including evenings/weekends
- Must pass background check and pre-employment assessment