Job Description
Join our award-winning customer service team in Atlanta and kickstart your career with comprehensive paid training! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment where your voice matters. No prior experience required – we'll equip you with all the tools to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including first-contact resolution
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Proficiency in Microsoft Office applications
- Previous customer service experience a plus
- Must pass background check and drug screening