Job Description
Join our award-winning remote team immediately! CustomerFirst Solutions is urgently hiring Customer Service Representatives in Raleigh, NC to deliver exceptional support experiences. This fully remote position offers competitive pay, comprehensive benefits, and career growth opportunities.
We're seeking empathetic professionals to resolve inquiries via phone, email, and chat while maintaining industry-leading satisfaction scores. Our cutting-edge virtual training ensures you're equipped to handle diverse customer needs from day one. Enjoy flexible scheduling and a supportive remote work environment with all necessary technology provided.
Apply today to become part of a company named 'Best Place to Work' three years running!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed case notes in CRM systems
- Meet/exceed monthly productivity and quality metrics
- Participate in continuous improvement initiatives
- Adhere to compliance and data security protocols
Qualifications
- 2+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience preferred)
- Ability to multitask in fast-paced virtual environment
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection required
- Reliable quiet workspace at home
- Valid NC residency (for state-specific compliance)