Job Description
Join our award-winning customer service team in Oakland, Ohio! We're seeking passionate individuals to deliver exceptional support experiences. This full-time role offers immediate start, competitive benefits, and career growth opportunities. Become the voice of our brand and make a daily impact on our customers' lives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for satisfaction and resolution rates
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends