Job Description
Join our award-winning customer service team in Atlanta, Georgia! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. As a Customer Service Representative, you'll be the voice of our brand—resolving inquiries, building relationships, and driving customer satisfaction. Enjoy comprehensive paid training, competitive benefits, and a collaborative work environment designed for growth.
Why Choose Us?
- Industry-leading paid training program
- Clear career advancement paths
- Comprehensive health & wellness benefits
- Performance-based incentives
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, team-oriented environments
- Reliable internet connection for hybrid work flexibility