Job Description
Join our award-winning team at NexGen Solutions Inc. as a Full-Time Customer Service Representative! We're hosting an exclusive hiring event to fill 50+ positions in our Columbus, OH call center. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience required – we provide paid training!
Why Work With Us?
- Competitive hourly wage starting at $18/hour
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Paid time off and flexible scheduling
- Clear career advancement opportunities
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution skills
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends (as needed)
- Positive attitude and team-player mentality
- Willingness to learn new technologies quickly