Job Description
Join our award-winning call center team in the heart of New York City! GlobalConnect Solutions is hosting a exclusive hiring event for motivated individuals seeking full-time customer service careers. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic, supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Flexibility to work weekends/holidays as needed
- Positive attitude and resilience in fast-paced settings