Job Description
Join our award-winning customer support team in the heart of San Francisco! We're seeking passionate individuals to deliver exceptional service experiences for Fortune 500 clients. This full-time role offers competitive compensation, comprehensive benefits, and clear growth pathways in a dynamic tech environment.
Our customer-centric culture values innovation and collaboration, providing daily opportunities to solve complex challenges while making meaningful impacts. Enjoy modern workspaces with flexible scheduling options and professional development stipends.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 98% resolution accuracy
- Document interactions using Salesforce CRM while maintaining 99% data quality standards
- Collaborate with cross-functional teams to resolve escalated issues within 24 hours
- Identify process improvement opportunities and contribute to team training initiatives
- Meet/exceed monthly KPIs including CSAT scores (target: 92%) and handle times
- Participate in quarterly product knowledge workshops to maintain expertise
Qualifications
- 3+ years of high-volume customer service experience in B2B tech environments
- Proficiency in CRM platforms (Salesforce preferred) and Zendesk support tools
- Exceptional conflict resolution skills with proven ability to de-escalate complex scenarios
- Spanish or Mandarin bilingual certification strongly preferred
- Ability to multitask across 3+ communication channels during peak hours
- Associate degree in Business or related field OR equivalent experience