Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Special Hiring Event: Interview on-site Friday, October 20th at our Sacramento headquarters. No appointment needed!
Why Choose Us?
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable