Job Description
Join ClientFirst Solutions as a Customer Service Representative and become the heart of our customer success story! We're urgently seeking empathetic professionals to deliver exceptional support remotely from Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a flexible home office setup while making a real impact. Our dynamic team values innovation and growth – advance your career while helping others thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments accurately
- Collaborate with technical teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities through proactive communication
- Adhere to compliance protocols and data security standards
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- Problem-solving mindset with conflict resolution expertise