Job Description
Join our dynamic customer support team and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to clients across North Carolina. This full-time role offers immediate start, competitive compensation, and growth opportunities in a fast-paced environment.
As a key member of our support division, you'll handle inquiries via phone, email, and chat while resolving issues with empathy and efficiency. We provide comprehensive training, flexible scheduling, and a collaborative culture that values innovation and employee development.
Responsibilities
- Resolve customer inquiries through multiple channels (phone, email, live chat) with 95% first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities through needs-based consultative selling
- Contribute to process improvements through monthly performance reviews
- Maintain 99% attendance and adherence to schedule flexibility requirements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional active listening and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- Valid US work authorization and reliable transportation
- Spanish bilingual certification a plus