Job Description
Join our award-winning customer service team in Portland! We're hosting a hiring event for enthusiastic Part-Time Customer Service Representatives to deliver exceptional support experiences. This role offers flexible hours, competitive pay, and growth opportunities within a dynamic healthcare technology company. If you're passionate about helping others and thrive in fast-paced environments, we want to meet you!
Our ideal candidate will be the voice of our brand, ensuring every customer interaction exceeds expectations. You'll work in a modern downtown office with collaborative teams and ongoing training programs. This position is perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to escalate complex cases
- Meet performance metrics including CSAT scores and resolution rates
- Participate in product training to maintain service expertise
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hrs/week)