Job Description
Join ConnectSolutions' dynamic team as a Local Customer Service Representative in Philadelphia! We're hosting an exclusive hiring event for motivated individuals seeking full-time careers in customer support. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Perfect for those passionate about delivering exceptional service while building a stable career path.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Philadelphia PA residency required for local positions