Job Description
Join our award-winning team at Peak Performance Solutions as a Customer Service Representative! We're hosting an exclusive hiring event for weekend shift positions in Colorado Springs. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for students, parents, or anyone seeking flexible weekend hours. Apply today and become part of our customer-centric culture!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
- Participate in weekend shift scheduling rotations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written/verbal communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced weekend environments
- Problem-solving mindset with attention to detail
- Flexible availability for Saturday/Sunday shifts
- Positive attitude and resilience under pressure