Job Description
Join our award-winning customer service team as a full-time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Immediate start available for qualified candidates ready to make an impact.
What We Offer:
- Competitive hourly rate + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development programs
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Available for flexible shifts including evenings/weekends
- Authorized to work in the US without sponsorship