Job Description
Join our award-winning customer support team in Memphis! We're seeking passionate individuals to deliver exceptional service experiences. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. As a key player in our operations, you'll resolve inquiries, build customer loyalty, and contribute to our company's growth. We offer competitive benefits, flexible scheduling, and a collaborative culture that values your professional development.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries and technical issues using knowledge base systems
- Document interactions accurately in CRM software and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills and active listening abilities
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments while maintaining composure
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote work components