Job Description
Join our award-winning team as a Weekend Customer Service Representative in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional customer experiences during high-traffic weekend shifts. This hybrid role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekend rotational shifts (Fri-Sun)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work independently and in team settings
- Excellent verbal/written communication skills
- Flexibility to work weekends and holidays
- Basic technical troubleshooting knowledge