Job Description
We're seeking passionate Customer Service Representatives to join our award-winning team in Oakland! As the first point of contact for our valued clients, you'll deliver exceptional experiences that drive loyalty and growth. This full-time position offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Our ideal candidates thrive in fast-paced settings, possess outstanding communication skills, and are committed to resolving customer inquiries with empathy and efficiency. You'll leverage cutting-edge CRM tools to manage interactions, analyze trends, and contribute to continuous service improvements. If you're ready to make a tangible impact while growing professionally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex issues using problem-solving frameworks and product knowledge
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed KPIs including CSAT scores, resolution rates, and handle times
- Contribute to process improvements through feedback and trend analysis
- Maintain detailed knowledge of products/services and policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong conflict resolution and de-escalation abilities
- Ability to multitask in high-volume environments
- Basic data entry and typing (40+ WPM)
- Flexibility to work evenings/weekends as needed