Job Description
Join our award-winning customer service team as a Full-Time Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support while launching your career with industry-leading paid training. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic work environment in Georgia's thriving business hub.
As a cornerstone of our client success team, you'll become the voice of our brand while developing valuable skills in communication, problem-solving, and relationship management. No prior experience required – we invest in your growth through our structured training program.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to share best practices and solutions
- Continuously expand product knowledge through ongoing training modules
- Contribute to process improvement initiatives
- Meet monthly performance metrics including quality and efficiency targets
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency and typing skills (35+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work occasional evenings/weekends as needed
- Reliable transportation to our Atlanta training center
- Must pass background check and pre-employment screening