Job Description
Join our award-winning customer service team at Premier Client Solutions! We're seeking passionate individuals to deliver exceptional experiences for our clients in Sacramento. This full-time position offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy a supportive work environment with growth opportunities in our dynamic downtown office.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Strong attention to detail and organizational abilities
- Flexibility to work occasional evenings/weekends
- Positive attitude with customer-first mindset