Job Description
Join our dynamic team at CustomerFirst Solutions as a Full-Time Customer Service Representative in Oakland, Ohio! We're seeking passionate individuals to deliver exceptional support experiences to our valued clients. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. If you thrive in fast-paced settings and excel at resolving inquiries with empathy and efficiency, apply today to become a cornerstone of our customer success story.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in customer databases for compliance and continuity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Identify opportunities to improve customer experiences and process efficiencies
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a BPO or retail setting
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities with active listening aptitude
- Ability to multitask in high-volume, time-sensitive environments
- Flexibility to work rotating shifts including weekends/holidays
- Positive attitude with resilience under pressure