Job Description
Join our award-winning customer service team in Fort Worth and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and immediate career growth. As a cornerstone of our operations, you'll drive customer loyalty and operational excellence in a dynamic, supportive environment.
Why Join Us?
• Competitive hourly wage + performance bonuses
• Full benefits package (health/dental/vision)
• 401(k) with company match
• Paid training and career advancement
• Modern downtown office with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with support teams to resolve complex technical issues
- Document interactions and maintain accurate customer records
- Meet/exceed KPIs for response time (avg. 30 seconds) and resolution rate
- Identify upsell opportunities and cross-promote company services
- Participate in monthly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM tools (Salesforce/Zendesk experience)
- Typing speed of 45+ WPM with 98% accuracy
- Strong problem-solving skills with conflict resolution experience
- Ability to work flexible shifts including weekends/holidays
- Clear verbal communication with neutral accent
- Must pass background check and drug screening