Job Description
Join Capital Connect Solutions as a Full-Time Customer Service Representative in the heart of Arlington, VA! We're seeking dynamic professionals to deliver exceptional support to our diverse clientele in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities. If you thrive in customer-facing roles and possess strong communication skills, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including response time and satisfaction scores
- Identify upsell opportunities and cross-reference product solutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- US work authorization and background check clearance