Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth, TX! We're seeking enthusiastic individuals to deliver exceptional support to our community. No experience needed – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Grow your career while making a real difference in your local area.
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must reside in Fort Worth, TX or immediate surrounding area