Job Description
Are you a natural problem solver with a passion for connecting with people? Streamline Support Group is looking for a highly motivated Customer Service Representative to join our full-time team in Atlanta, Georgia. In this pivotal role, you will be the bridge between our clients and our company, delivering world-class support that drives satisfaction and loyalty.
We offer a comprehensive benefits package, including health insurance, paid time off, and continuous training to help you grow your career.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex issues with empathy and efficiency, aiming for the first-contact resolution.
- Accurately document all customer interactions and account updates within our CRM system.
- Collaborate with internal teams to escalate technical issues or product feedback.
- Identify upsell and cross-sell opportunities within established guidelines.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or call center environments (1-2 years preferred).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving abilities and the ability to remain calm under pressure.