Job Description
Are you a dynamic communicator looking to make a real impact? Apex Support Solutions is seeking a dedicated Local Customer Service Representative to join our thriving team in Chicago, Illinois. We pride ourselves on delivering exceptional service and are looking for someone ready to hit the ground running with an Immediate Start.
In this pivotal role, you will be the friendly voice and face of our brand, ensuring our clients receive the premium support they deserve. Whether resolving complex issues or answering routine inquiries, your expertise will be the cornerstone of our customer satisfaction strategy.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly rate with performance bonuses.
- Comprehensive benefits package including health, dental, and vision.
- Modern, collaborative work environment in the heart of Chicago.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound calls and emails with professionalism and efficiency.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure high retention rates.
- Record Keeping: Maintain accurate and up-to-date customer records and logs in our CRM system.
- Product Knowledge: Stay informed about company products and services to provide accurate recommendations.
- Team Collaboration: Work closely with sales and support teams to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or GED required.
- Experience: Minimum 1-2 years of customer service experience preferred.
- Skills: Excellent verbal and written communication skills.
- Technical: Proficiency with computers and CRM software (training provided).
- Attitude: Demonstrated ability to remain calm under pressure and solve problems creatively.