Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative in Kansas City! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and immediate start in a supportive environment where your growth is prioritized. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify opportunities to upsell products/services while maintaining customer satisfaction
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including evenings/weekends
- Local Kansas City residency required for community-focused role