Job Description
Join our award-winning customer service team as a Local Customer Service Representative in vibrant Houston, TX! We're seeking passionate individuals to deliver exceptional support during weekend shifts while building meaningful connections with our community. Enjoy a flexible schedule with competitive pay and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service excellence
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to work independently and as part of a team
- Available for weekend shifts (Sat/Sun 8AM-5PM)
- Positive attitude with problem-solving mindset