Job Description
We are currently seeking enthusiastic and dedicated Customer Service Representatives to join our high-performing team. This is an exciting opportunity for individuals looking for a stable, full-time career with comprehensive Paid Training included.
While our corporate headquarters is based in Denver, CO, we are actively hiring talent from across the United States, including the Florida area. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Paid Training: Complete our industry-leading training program at no cost to you.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Full-Time Schedule: Stable hours with opportunities for advancement.
Apply today to start your journey with Apex Support Solutions!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer issues and complaints efficiently while maintaining a positive attitude.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Stay updated on product knowledge and policy changes through ongoing training.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide paid training for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficiency with basic computer applications (Microsoft Office Suite) and CRM software.
- Ability to work flexible hours, including weekends and holidays if required.
- Must be a resident of the United States.