Job Description
Join Our Elite Customer Support Team
We are seeking dedicated professionals for a Full Time Customer Service role based in Fort Worth, Texas. If you are looking for a career with paid training, a dynamic work environment, and the opportunity to work with a leading US-based company, we want to hear from you.
Why Choose Us?
- Paid Training: No experience needed. We provide comprehensive, paid training to ensure your success.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and shift.
- Flexibility: Options for remote work connecting to clients across California and Texas.
- Benefits: Health, dental, vision, and 401(k) plans available for full-time employees.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on empathy and resolution.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions accurately in our CRM database.
- Identify customer needs and suggest appropriate solutions or upsell opportunities.
- Collaborate with team leads to maintain high service standards and team performance.
- Stay updated on company policies and product updates to deliver consistent support.
- Handle escalations and complex issues with patience and professionalism.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate multiple computer applications simultaneously.
- Must be available for full-time shifts, including evenings and weekends.
- Reliable internet connection for remote or hybrid work arrangements.