Job Description
Ready to launch your career in customer service without prior experience? ConnectServe Solutions is hiring enthusiastic individuals for our New York-based call center operations. Join our dynamic team where we value attitude over experience! We provide comprehensive paid training and offer immediate start dates for motivated candidates. Enjoy competitive pay, flexible scheduling options, and career advancement opportunities in a supportive environment. Help us deliver exceptional service to clients while building valuable skills that open doors to future opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal & written)
- Basic computer proficiency with typing speed (30+ WPM)
- Ability to work in fast-paced environment
- Customer service mindset and problem-solving aptitude
- Reliable transportation to our NYC location
- Flexible availability including evenings/weekends