Job Description
Are you looking for a rewarding career in customer service? Apex Global Solutions is hosting a Hiring Event in Oakland, CA, and we are seeking motivated individuals to join our dynamic team as Full-Time Customer Service Representatives.
In this role, you will be the face of our brand, ensuring our clients receive the highest level of support. We offer a competitive salary, comprehensive benefits package, and a supportive work environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full-Time Opportunities: Stable hours with no weekend shifts.
- Professional Development: Paid training and career advancement paths.
- Modern Benefits: Health, dental, and vision insurance.
Responsibilities
- Manage high-volume incoming calls and customer inquiries with a focus on first-contact resolution.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Enter and update customer information accurately into our CRM systems.
- Collaborate with internal teams to escalate complex issues and improve service standards.
- Provide product and service information to clients to ensure satisfaction.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service, sales, or support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers, MS Office, and CRM software.
- Ability to work in a fast-paced, team-oriented environment.