Job Description
Are you looking for an immediate start in Illinois?
Apex Support Solutions is seeking passionate Customer Service Representatives to join our full-time team in Chicago. We pride ourselves on delivering exceptional support and are looking for individuals who thrive in a fast-paced environment.
Why Choose Us?
- Immediate Start: Begin your career this week.
- Full-Time Stability: Consistent hours and career growth opportunities.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Facilities: State-of-the-art office in the Loop.
We value our team members and offer a comprehensive benefits package upon completion of the probationary period.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Accurately document customer interactions, account details, and feedback into CRM systems.
- Adhere to all call scripts, quality standards, and compliance regulations to ensure service excellence.
- Provide accurate information regarding products, services, and billing inquiries.
- Escalate complex technical or policy-related issues to the appropriate supervisors or technical teams.
- Collaborate with cross-functional teams to improve overall customer satisfaction scores.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Previous experience in a call center or customer service environment is a plus but not required for immediate hires.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and navigating multiple software applications simultaneously.
- Ability to remain calm and professional under pressure in a high-volume setting.
- Must be available to work full-time shifts, including weekends and holidays as required.