Job Description
Join Our Winning Team in Long Beach, CA! We're urgently hiring passionate Customer Service Representatives with paid training. Coastal Solutions Group offers a supportive environment where your talent shines. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Be the voice of our valued customers while making a difference in your community. Apply today and start your rewarding journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM)
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset
- Must pass background check