Job Description
Join our award-winning customer service team in Sacramento and become the voice of excellence! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. This full-time position offers competitive pay, comprehensive benefits, and immediate start opportunities. As a key player in our support ecosystem, you'll drive customer satisfaction while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using empathetic communication and problem-solving techniques
- Process orders, returns, and billing inquiries with 100% accuracy
- Update CRM systems and maintain detailed customer interaction records
- Collaborate with cross-functional teams to escalate critical issues
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Continuously refine product knowledge to provide expert guidance
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk experience)
- Strong conflict resolution and de-escalation abilities
- Type 45+ WPM with 95%+ accuracy
- Ability to multitask in fast-paced digital/voice channels